Question Regarding Payments ?
Nimmadhi® Property Management offers you two plans currently; Nimmadhi® Property Management Gold and Nimmadhi® Property Management Silver
For more details on each of the plans, please navigate to Property Management Plans (Click here).
What are the payment methods for purchasing membership?
Payments for membership purchase can be made in either of the ways listed below:
Is Demand Drafts accepted? If yes, what should I put under ‘In favor’ of field in checks and drafts?
Can I have a ‘test-drive’ membership with Nimmadhi®? If such Trial Membership is offered what is the minimum period and cost of the service? How do I pay for test-drive membership?
We’re sorry. Nimmadhi® Property Management does not offer a Trial Membership. We encourage you to enroll in our annual membership plans. You may assess our service and decide to continue your membership with Nimmadhi® Property Management. We assure you the best service for managing your property. You will see us exceeding your service expectations thereby making you thoroughly satisfied and happy to renew your membership with Nimmadhi® Property Management.
Do I get a receipt on purchasing a membership from Nimmadhi®?
Nimmadhi®’s marketing team will send you an Invoice receipt through e-mail with the details of the plans purchased in a PDF document. The PDF document will include: name of the plan purchased, cost of the plan purchased, membership validity period, mode of payment made, address(es) of the property associated with the membership and the list of services that are offered for the purchased plan. Below is a sample PDF of the membership purchase receipt. Please click the file to view.
Apart from the Invoice, we also send you an e-mail copy of the Terms of Agreement (which you accept on purchase of Nimmadhi® Property Management’s plan). The agreement talks about Nimmadhi® Property Management’s role in managing a property on behalf of the owner. It also lists the owner’s responsibilities on purchasing a plan.
My property is yet to be handed over to me by the builder. I want someone to manage and supervise on behalf of me. Will it be included on your membership plan?
Maintaining or supervising the builders or external vendors are not included on any of our Plans. We also do such kind of supervising the works on request with additional service charges.
I have more than one property to be managed. If I want you to take care of all my properties, should I purchase membership for each of the property I own?
Easy! You need not purchase membership for each of your property. Nimmadhi® Property Management has made things easier for you. Nimmadhi® Property Management’s Cluster plan comes in place to manage more than one property of yours. Just specify the number of properties to be managed in the Registration form and fill in the address details of each of the properties. On submitting the Registration form, you will be taken to the secure payment page.
Nimmadhi® Property Management’s Cluster Plan’s cost varies based on the number of properties to be managed. On opting for Cluster Plan, you will enjoy the benefits of concessions and discounts before purchasing membership. Please e-mail or call us at +91 766 700 8999/ +91 4279 1234 to negotiate the rates.
I wanted to negotiate the plan rates with Nimmadhi® Property Management. Is it possible?
You’ll be eligible for negotiable rates, only if you opt for Nimmadhi® Property Management’s Cluster Plan or if you are a ‘Privileged’ customer of Nimmadhi® Property Management.
I am planning to enroll in Cluster Plan. I wanted to negotiate the plan rates with Nimmadhi® Property Management. Is it possible?
Yes, it is possible. Please contact us through e-mail or call us at +91 766 700 8999/ +91 4279 1234 to discuss on the final plan rates.
Who is a ‘Privileged’ Customer of Nimmadhi® Property Management?
A customer of Nimmadhi® Property Management is entitled to be a ‘Privileged’ customer in the following cases:
If he has enrolled membership with Nimmadhi® Property Management for Diamond Plan.
How is my membership associated with my property?
Before you make the payment for membership purchase, a Registration form will be given in order to furnish the basic details of you and your property (your full name, your current address, your contact number, best time to call to discuss on maintenance/quotations, number of properties to be managed, address of the property/properties to be managed etc.) Once you fill and submit the form, you will be taken to the corresponding secure payment page of the plan you have chosen to purchase.
My friends and I own individual apartments in the same building/area in Chennai. Does Nimmadhi® Property Management offer any Group membership plans?
Nimmadhi® Property Management does not support Group memberships currently. We consider each apartment as a separate entity. We would be delighted if you and your friends would spend some time to enroll in our yearly membership plans. Nimmadhi® Property Management runs mostly on references. Clients who bring us business are eligible for yearly discount rates. So, encourage your friends, colleagues, relatives to enroll with Nimmadhi® Property Management.
How does Nimmadhi® Property Management take care of my rental property?
Keeping a house empty benefits nobody. Nimmadhi® Property Management helps to transform your empty house into a home by finding a suitable tenant to rent your house. Our field managers will inspect the house before showing it to prospective renters in order to note down if any important maintenance work must be carried out, say, the walls of the house needed a painting, they would suggest you to order for a painting work. Showing a neat and tidy house always gives a better impression to the renters.
Before renting your property, we handpick the tenants very carefully using our tenant filtering system called TRIM (Tenant’s Report In Management). TRIM is nothing but an application that stores a database of reviews from the house owners about their tenants. TRIM helps in determining if a tenant is ‘tenantworthy’ for your property. The report in general has the reviews from the past house owners about the tenant. Separate charges apply if you want to use this system of tenant filtration. Please e-mail us or call us at +91 766 700 8999 / +91 4279 1234 for more information on how TRIM system works. Watch out for updates on Mobile TRIM app, very soon by Nimmadhi® Property Management.
Nimmadhi® Property Management does not go unseen after renting the house to a suitable tenant. Once the rental agreements are made, the field managers give all the general information to the tenants, like, the nearest commute station, markets, malls, hospitals, restaurants etc. They also provide a pamphlet with the contact numbers of milk-wala, cable/dish TV technicians, LPG office, EB office, Nimmadhi® Property Management’s field manager’s number in case they are requesting for an urgent repair problem etc. Field managers also have a visit to your property once in every quarter to make sure if the tenant is maintaining your property in a good condition. If a tenant abides by the rental agreement, Nimmadhi® Property Management offers credits to their conduct. We thus not only assess the tenant for your well-being but also help the tenant to have a comfortable and safe stay during his lease period.
I can ask my relatives and friends in India to take care of my property. Why should I need a property management company to manage my property?
Well, good you asked us! The difference is ‘dedication in work’. Working FOR the customer is our business. That means we work ‘Full-time’ and ‘On-time’. YOU are our priority. Regardless of the differences in the time zone between India and in the country you live in, you’ll be able to contact us for any updates on your property, the maintenance work that is in progress, the new tenant confirmation status and all other details regarding your property.
How do you select a tenant for renting my house?
We keep a list of interested applicants for each rental property. Our field managers would then schedule a meet with each of the applicants individually to show the property. Our field managers will also request the applicants to bring a proof of identity (Driving license/Ration card/ Aadhar card/Voter’s ID/Office ID/PAN card) before showing the property to them. In the meeting, our property managers apart from showing the house would also assess the prospective tenant’s past tenantship behavior (TRIM – see point 23. for more details). Field managers would also note down the demands of the prospective tenant, such as requesting for a safety grill for the main door or balcony or if they want to negotiate the rent amount or advance amount. We will send a neat report of the meeting along with the tenant’s demands and TRIM report. On your approval, we will finalize a tenant.
How do you create a rental agreement? i.e. Who are involved in the rental agreement?
Rental agreement will be created on a stamp paper between the owner and the tenant with Nimmadhi® Property Management as the guardian to the owner’s property. Nimmadhi® Property Management will be responsible in executing the terms in the agreement. Rental agreement will be signed by the tenant and Nimmadhi® Property Management.
How do you deal with a troublesome tenant? Say, situations such as a tenant not paying rent for my house?
We list all such ‘tenant behavior clauses’ in the rental agreement. The tenant should read through the complete agreement before finalizing the deal. Our property managers get these agreements signed from both the tenants and the owners/property-guardian and also from a third-party witness in a stamped paper. If a tenant fails to adhere to the agreement, we take actions as mentioned in the rental agreement. Please find a sample rental agreement paper attached.
I own many apartments in Chennai. Can Nimmadhi® Property Management allocate one dedicated property manager to manage all my properties?
Sure we can. In order to get the benefits of Dedicated Property Managers, you must be a ‘Privileged’ Customer of Nimmadhi® Property Management.
What kind of maintenance work does Nimmadhi® Property Management carries out?
We accept maintenance works like white-washing, painting, plumbing, cleaning, minor renovation works like fixing grills for balconies/windows, minor fixtures in interiors etc. The maintenance work will be carried out by the workmen in our contacts. Please note that the charges for maintenance/renovation/repair works must be taken care by the owner/membership-holder.
How do you service your clients? Is it on a first-come, first-serve or on priority basis?
We serve all our customers on a first-come, first-serve basis.
How do you charge for the renovation/maintenance work of my apartment apart from purchasing membership with Nimmadhi®?
Once you contact us and discuss about the renovation/maintenance work that are to be carried out in your property, our field managers will have a visit to the property. They will have a look and contact the workmen (plumbers/carpenters/designers/painters etc.) They will have the workmen into the apartment and explain the requested work. The workmen then quotes for the work to be done. Our field managers do not accept the quote as is. They have experience in this industry and the market. So our field managers will negotiate with the workmen/vendor to get a final quote. Once they get the quotation and the schedule from the workmen, we will send it across for your approval. On your approval and payment, we will carry out the maintenance/renovation work. Not to mention, we take care that the maintenance projects are completed “on schedule”.
Does Nimmadhi® Property Management completely supervise the repair/renovation/maintenance work done in my apartment?
All the workmen (plumber/electrician/painters/carpenters etc.) in our connections are trustworthy. Nimmadhi® Property Management’s resources will supervise the renovation/maintenance work by regularly monitoring the work-area. We check if the workers are on schedule and the assignment is in steady progress. In case you have any other handyman/repairman whom you would like to use for your apartment’s renovation/maintenance works, tell us. Nimmadhi® Property Management would be glad to have them in our connections.
How do I pay for the renovation/maintenance work?
Payments must be made ‘before’ the maintenance work is carried out. Please refer point 15 for more details. Once you approve the quotation and the schedule, you can pay either by issuing a check or through online payment (paypal account/ debit card/ credit card)
How do I get to know if the repair/renovation/maintenance work of my apartment has been completed properly?
When you request for a renovation/maintenance work in your apartment, our field managers will carry out an inspection in your apartment. They will send you the videos/snaps of the work-area BEFORE the maintenance work is started. They will also send you the entire report with videos/snaps of the work-area AFTER the completion of the maintenance work.
We also maintain a CRS (Customer Report Sheet) for every maintenance work assigned to us. The report sheet has all details such as the number of workers involved, number of days worked, number of hours worked, daily/hourly wages, materials purchased for the assignment, amount spent for the assignment etc. We send a copy of this CRS to the owner through e-mail helping him to file the cost of the completed maintenance works.
How can the tenants contact you for maintenance works?
Before handing over the keys to the tenants, our field managers will make sure if all the fixtures in the apartment are in a good working condition. E.g. Air-conditions/electric supplies/bulbs and tube lights/checking for broken tiles/interiors such as a cupboard/water pipes. Thus it is unlikely that the tenants would experience any maintenance problem during his early stay period.
In case he finds any maintenance work to be taken care of, he can either e-mail us or call us to this number +91 766 700 8999 / +91 4279 1234. If the maintenance issue seems to be trivial, say, tubelight/bulb fuse, the tenant himself can fix such issues. He then can intimate to Nimmadhi® Property Management about the changes made. In case the maintenance issues seem to require immediate attention, such as a water pipe leakage or water motor problems, they will be addressed by our vendors/plumbers/technicians at the earliest. However, if the maintenance works can be carried out only by the apartment’s association, then Nimmadhi® Property Management has no control over fixing the issues.
If you receive an unexpected maintenance work from a tenant (say, a broken water-pipe/ air-condition issues) how do you deal with it? Because issues like this must need immediate attention. Sending a quote and waiting for the approval and payment from the owner in order to start the work makes things late. How do you manage such urgent issues?
Such urgent and critical maintenance problems will be addressed as early as possible. Once the issue is resolved, we will send an invoice of the completed work to the owner. The owner should then make the payment online (through paypal account / credit card / debit card or by issuing a check in favor of Nimmadhi® Property Management).
In case he finds any maintenance work to be taken care of, he can either e-mail us or contact us to this number +91 (44) 2268 0255. If the maintenance issue seems to be trivial, the tenant is accountable to fix and bear the cost of fixing the issue. In case the maintenance issues seem to require immediate attention, such as a water pipe leakage or water motor problems, they will be addressed by the vendors/plumbers/technicians at the earliest.
Can I have a sneak-peek of any other apartment’s/property’s renovation/maintenance projects completed by Nimmadhi® before I opt for this service?
You are welcome! We welcome our potential customers to have a look on our completed projects. On your request, we will send you few pictures of the work completed.
I had to travel to the States before I had the interior-decoration completed in my apartment. Does Nimmadhi® Property Management carry out such assignments?
We have a good network of skilled interior designers and carpenters in our connection. Based on your style and budget, we will be able to recommend a suitable interior-designer or carpenter who can carry out the interior-decoration for your apartment. Such assignments will be completely taken care of with regular monitoring of the work progress by our field manager’s team. We can arrange for Google hangouts with the designer team just in case you wanted to explain your design ideas better. For such assignments, before starting the work, we will send you an approximate quote of the materials (sunmica/wallpapers/paint/glass/wood etc.), wages for the workmen, assignment schedule etc. On your approval and payment for the raw materials, we will start the work.
What kind of services is offered by Nimmadhi® to take care of Elderly people?
Nimmadhi® offers services like:
How do you charge for taking care of the elderly people?
When you need our service for Elderly people, we will have a discussion with you in person or over phone. We will jot down the needs and services requested by you. We will then send you a quote (which is for a yearly service) for the requested services.
If I need to get Nimmadhi®’s services for Elderly people, how do I pay for such services?
You can make payments online (through your paypal account/ credit card/ debit card) or by issuing a check in favor of Nimmadhi® Property Management.
Is your Property Management service available only for NRIs? I’m NOT an NRI. Due to my business, I travel a lot. So I was looking for a trustful Property management team for a long time. I wanted to enroll in your management plans. What is the plan rate for residential Indians like me?
We do provide the service to maintain the properties of residential Indians too. The plan charges mentioned in USD are converted to ‘current’ Rupee exchange rates when you purchase the deal.
I am a realtor. Can I advertise in Nimmadhi®’s website? How much does it cost me to advertise in Nimmadhi®?
You sure can advertise in Nimmadhi®’s website. Kindly e-mail or call us at +91 (44) 2268 0255 / +91 9789 08 9999 to discuss. Nimmadhi® Property Management’s marketing team will assist you and give complete details.
I own a full furnished 2BHK apartment in Chennai. Our family recently shifted to Australia. We have plans to convert it into a serviced apartment and rent it on a daily basis. Does Nimmadhi® Property Management take up such assignments to convert and maintain our apartment?
We’re sorry. Currently, Nimmadhi® Property Management does not support the maintenance of such properties. We are focused on managing individual properties like a house/plot/apartment. But maintaining daily-rental based serviced apartments is in the future plans of Nimmadhi® Property Management.
In case you decide to lease or rent your apartment on a yearly basis, you’re very welcome to enroll in our yearly membership plans.
I own a Wedding Hall (Mahal) in Chennai. Does Nimmadhi® Property Management serve to maintain such properties?
We’re sorry. Currently, Nimmadhi® Property Management does not support the maintenance of such properties. We are focused on managing individual properties like a house/plot/apartment. But maintaining commercial properties such as a Wedding hall/Cinema hall etc. is in the future plans of Nimmadhi® Property Management.
What if I’m not satisfied with Nimmadhi®’s service after enrolling for a yearly membership plan? Can I cancel my membership with Nimmadhi® Property Management? Do I have a money-back policy if I cancel my membership?
We strive to provide our best services to each of our customers by exceeding their expectations. We assure all our customers will have the utmost satisfaction with our property management services. However, if you find any glitch in our service kindly bring it to our notice. We will analyze the fault and send you our findings. You can then decide whether to continue or to cancel the membership. In case you choose to cancel your membership, a particular percentage (which is a variable) of the membership purchase cost will be refunded, if only we truly feel that our service went wrong somewhere.
My projects abroad are over and I am returning to India. I can manage my property by myself now. But I am in the mid of the membership period with Nimmadhi® Property Management. Can I transfer my membership to my friend?
Nimmadhi® Property Management does not facilitate membership transfer services.